The place of emotional intelligence in a bachelor's degree in management

There are many forms of intelligence: mathematical, linguistic, spatial, bodily... Emotional intelligence, also known as social intelligence, is more specifically linked to an individual's ability to understand, feel and manage their own emotions, as well as those of others. An essential quality in the business world, where teamwork is often the key to success!

Why is emotional intelligence essential in management ?

It seems obvious to everyone that a company's success depends as much on human relations as on technical skills. Emotional intelligence is one of the soft skills that are emerging as a key quality, and this is particularly true for managers. The pillars of emotional intelligence are awareness of oneself and others, self-control and empathy. This ability to understand, manage and use one's emotions, as well as those of others, plays a decisive role in team management, decision-making and conflict resolution.

Above all, emotional intelligence strengthens interpersonal relationships. A manager who is able to listen actively, interpret the emotional signals of his or her colleagues and respond appropriately inspires trust and creates a serene working climate. This positive atmosphere promotes not only team motivation, but also productivity.

It is also crucial for stress management. In an environment often marked by pressure and tight deadlines, a leader with good control over his or her emotions will be able to keep his or her cool and encourage colleagues to do the same. This emotional stability is an invaluable asset for maintaining consistent performance and avoiding unnecessary tension.

Finally, emotional intelligence contributes to better decision-making. By taking into account the emotional aspects of situations, a manager can more accurately assess human dynamics and make decisions that take into account the needs of each individual, while still achieving the objectives set. For all these reasons, emotional intelligence and management are inextricably linked.

Benefits of emotional intelligence for leaders

A leader with strong emotional intelligence will assert his or her leadership more effectively and reinforce his or her impact within teams and with customers. Here are the main benefits of emotional intelligence for leaders:

1.More effective communication

A leader with high emotional skills knows how to adapt his or her communication to the person he or she is talking to. They are able to convey clear, empathetic and motivating messages, even in delicate situations. This ability to communicate with authenticity and respect strengthens team cohesion.

2. Conflict resolution skills

Conflicts, however minor, are inevitable in any company. Thanks to their mastery of emotions, emotionally intelligent leaders can defuse tensions and transform disagreements into opportunities for constructive dialogue. They know how to listen to the needs of both parties and find solutions that satisfy everyone, thus reinforcing the climate of trust.

3. Inspiring, unifying leadership

Emotional intelligence enables leaders to understand what motivates their colleagues and to build on their strengths. By valuing everyone's efforts and recognizing their contributions, they create a positive and engaging work environment. This type of leadership inspires not only performance, but also adherence to the collective vision.

4. Better change management

In a constantly changing business world, a leader's ability to manage uncertainty and support his or her teams through change is essential. Emotional intelligence enables them to detect resistance, reassure their collaborators and guide them with empathy towards new objectives.

5. More human and informed decision-making

A good leader doesn't just make rational decisions. He also takes into account the emotions and social dynamics that can impact his teams. This balanced approach guarantees not only effective results, but also decisions aligned with human values and employee needs.

Practical situations to develop emotional intelligence

Hands-on learning has many advantages in preparing students for the professional world. Let's take a look at the 5 main benefits.

Case 1: Role-playing in conflict management

Students are placed in scenarios where they have to resolve disagreements between themselves or by projecting themselves as colleagues in a company. This practice enables them to work on empathy, assertive communication and the search for win-win solutions.

Case 2: Self-awareness workshops

Sessions dedicated to exploring personal emotions, their triggers and their impact on behavior. These workshops help students get to know themselves better and regulate their emotional reactions.

Case 3: Negotiation simulations

By taking part in simulated negotiations, students learn to manage their emotions under pressure, understand other parties' perspectives and reach mutually beneficial agreements.

Case 4: 360° feedback

Students receive constructive feedback on their interpersonal skills from their peers, teachers and supervisors. This practice promotes awareness of emotional intelligence strengths and areas for improvement.

At the EDC Paris Business School's Bachelor of Science in Management program, some of these practical situations are integrated into the curriculum. Students also take part in practical projects, internships and interactive workshops, enabling them to develop their emotional intelligence step by step.